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Q | How long will my caramel apple gifts stay fresh? |
A | Our apple gifts are best enjoyed soon after receipt. If you're unable to enjoy it immediately, place your apple gift in the refrigerator. Typically, if refrigerated, apple gifts will remain fresh for two weeks. Remember Mother Nature is not perfect. So don’t wait too long! |
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Q | How long will my caramel confection gifts stay fresh? |
A | Our caramel and pretzels gifts, in their original stay fresh packaging, will stay at their best for up to three months. Remember to always keep chocolate away from heat! |
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Q | How do I serve the apples? |
A | If necessary, allow your apple gift to return to room temperature by removing it from the refrigerator at least 45 minutes before serving. For full details on how to serve our caramel apples-including a slice-by-slice description of how to cut the apple-take a look at our Serving Suggestions page. |
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Q | How will my gourmet gifts be shipped? |
A | We ship all of our gifts via UPS. We offer 2nd Day (2 business days) and Next Day Saver (1 business day) service. UPS requires a signature at time of delivery. |
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Q | What if the person is not at home to accept shipment? |
A | UPS may require a signature at time of delivery. However, most drivers will leave the package without a signature. UPS will attempt to make a delivery up to three times, and then the package will be returned to us. We suggest picking a delivery location where you know somebody will be available, for example, his/her workplace. We cannot provide refunds for deliveries where no recipient was available. |
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Q | Is shipping ever delayed? |
A | Though UPS is an extremely reliable shipping agent, there are times when even they are unable to provide on-time delivery, such as during extreme weather situations, national emergencies etc. We ask for your patience during these delays and promise to get your gift to its destination as soon as possible. |
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Q | Do you offer secure ordering? |
A | Yes, a secure server running the latest 128-bit encryption handles all payments. It is one of the safest ways to order online. |
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Q | What forms of payment do you accept? |
A | We accept American Express, MasterCard and Visa. |
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Q | When will my credit card be charged? |
A | Your credit card will be charged the day before your order is shipped. If your order has multiple items your credit card will be charged for the entire order on the first shipment day. |
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Q | How do I cancel an order? |
A | Call customer service 888.215.1100 between the hours of 8:30 am – 5:00 pm CST Monday through Friday. |
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Q | Are your products Kosher? |
A | All our products are Kosher Dairy under the supervision of the Chicago Rabbinical Council. |
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