FAQs

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Questions & Answers

Products

How long will my Caramel Apples stay fresh?

Our Caramel Apples are best enjoyed soon after receipt. If you're unable to enjoy it immediately, place your Caramel Apples in the refrigerator. Typically, if refrigerated, Caramel Apples will remain fresh for two weeks. Also, never freeze a MRS PRINDABLES Apple. Remember Mother Nature is not perfect. So don't wait too long!

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How long will my Mrs Prindables Confections stay fresh?

Our Natural Caramels and Chocolate and Caramel Dipped Pretzels, in their original stay fresh packaging, will stay at their best for up to three months. Remember to always keep chocolate away from heat!

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Are Mrs Prindables gifts gluten-free?

The apples, caramel and all of the constituent ingredients from which our caramel is made are completely gluten-free. Most of the toppings applied to our Caramel Apples are also completely gluten-free. However, while the items listed below are manufactured from gluten-free ingredients, the plant in which they are produced also produces products from ingredients that do contain gluten. Thus there is a possibility that trace quantities of gluten may be entrained in otherwise gluten-free products, through the air or other migration paths. Products manufactured from gluten-free ingredients:

  • MRS PRINDABLES Triple Chocolate Caramel Apples
  • MRS PRINDABLES Milk Chocolate Walnut Pecan Caramel Apples
  • MRS PRINDABLES Milk Chocolate Walnut Caramel Apples
  • MRS PRINDABLES Milk Chocolate Toffee Walnut Caramel Apples
  • MRS PRINDABLES Dark Chocolate Cashew Caramel Apples
  • MRS PRINDABLES Bride and Groom Caramel Apples
  • MRS PRINDABLES Petite Caramel Apple 4-Packs (assorted chocolates and/or nuts)
  • MRS PRINDABLES Milk Chocolate Toffee
  • MRS PRINDABLES Milk Chocolate Pecan Nut Cluster
  • MRS PRINDABLES Dark Chocolate Pecan Nut Cluster
  • 15 Piece Truffles Gift Box
  • 5 Piece Truffle Tube
  • 12 Piece Caramel Cubes

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Where can I find nutritional information on all of your products?

For a complete nutrition panel for all of our products, click here.

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How do I serve a Mrs Prindables Caramel Apple?

If you are refrigerating your Gourmet Caramel Apple, remove it from the refrigerator at least 45 minutes before serving to allow it to return to room temperature. For full details on how to serve our Gourmet Caramel Apples, including  slice-by-slice instructions, read our Serving Instructions.

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Are your products Kosher?

All our products are Kosher Dairy under the supervision of the Chicago Rabbinical Council.

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How does your guarantee work?

We put a great deal of attention into delivering our product to you. We make our gourmet caramel apples to order and ship 3-day or faster to maximize freshness.

However, in the unlikely event that you are not completely satisfied, let us know. We'll make it right!

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Where else can I buy your product?

During the Holiday Season you can find our product in SAKS, Neiman Marcus, Bloomingdale's and Lord & Taylor.

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Are your products manufactured with nuts?

Yes, we do use peanuts and tree nuts in our facility. While we are very careful to clean the equipment between products, there is always a slight chance of cross contamination.

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Do you sell Wholesale?

To qualify for wholesale information you need to resell gourmet food items. If you currently re-sell or plan to re-sell gourmet food items then please email CustomerService@MrsPrindables.com or fax (847) 588-0392 us your request along with a copy of your re-sale license. Please include your business name, address, telephone number, website, contact name, and contact information. Additionally, include the names of (3) other gourmet vendors you currently work with. Once we review your information we will email you the wholesale catalog and price list.

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Do you customize your products?

Custom branding options are available through our Corporate Sales department on a number of our products. Additional fees and minimums apply. We do not readily offer the option to customize Caramel Apple flavors or the contents of Caramel Apple Gift Baskets, Caramel Apple Trays, or other Caramel Apple Gift Sets. Mrs Prindables products are produced the way they are shown online and in our catalogs. Custom product may be designed for large quantity orders.

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Shipping

How will my Mrs Prindables gift be shipped?

We ship all of our gifts via UPS. We offer a standard 3-day service, expedited 2-day service, and express overnight service. UPS may require a signature at time of delivery. However, most drivers will leave the package without a signature. If the package is not left without signature, UPS will attempt to make a delivery up to three times, and then the package will be returned to us. We suggest picking a delivery location where you know somebody will be available, for example, his/her workplace. We cannot provide refunds for deliveries where no recipient was available.

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Can I edit my order?

In order to allow us to prepare your order for shipment we are unable to change orders within 24 hours of scheduled shipment. If you wish to make a modification to an order, our Mrs Prindables Customer Service team can assist with any modifications needed to existing orders prior to that time. You can reach our staff at 888.215.1100. Edit order requests must be made over the phone and cannot be done via email.

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Is shipping ever delayed?

Though UPS is an extremely reliable shipping agent, there are times when they are unable to provide on-time delivery, such as during extreme weather situations, national emergencies, etc. We ask for your patience during these delays and promise to get your gift to its destination as soon as possible.

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What if the person is not at home to accept shipment?

UPS may require a signature at time of delivery. However, most drivers will leave the package without a signature. UPS will attempt to make a delivery up to three times, and then the package will be returned to us. We suggest picking a delivery location where you know somebody will be available, for example, his/her workplace. We cannot provide refunds for deliveries where no recipient was available.

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My Tracking number is not working.

Your UPS tracking number is generated at the time your product is made. It is possible that the UPS Hub has not yet scanned your package. Please give 24 hours before looking up the number.

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How soon can my order be delivered?

We produce our Caramel Apples, Caramel Apple Gift Sets, Caramel Apple Trays, and Caramel Apple Gift Baskets to order Monday through Friday. We typically deliver packages within three business days but do also offer expedited shipping services. The most up-to-date delivery options for your recipient address(es) will be displayed at checkout.

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Orders

What steps do you take to secure online orders?

Our ecommerce platform uses the latest 256-bit encryption to handle all payments and encrypts your credit card number when transmitted.

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What forms of payment do you accept?

We accept American Express, Discover Card, MasterCard, Visa and PayPal.

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When will my credit card be charged?

Your credit card will be charged the day your order ships. If your order has multiple items your credit card will be charged for the entire order on the first shipment day.

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How do I cancel an order?

Call customer service, 888.215.1100 between the hours of 8:30 am - 5:00 pm CST Monday through Friday, 48 hours prior to your ship date.

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Will you send an order confirmation email?

Yes, we will send a confirmation email to the email address you provided when placing your order; it will include the same information as the order confirmation page. We will also send you an email when the order ships, with your tracking number, so you'll know it's on its way.

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How can I find out the status of an order placed online?

If you have created an online account, you can sign in to your account to check your status. If you have not created an online account, call 888.215.1100 to talk to someone on our Customer Service team, who can check the status for you.

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How can I change or cancel an order?

If you need to make a change to an order, including cancelling an order, please contact our Customer Service team at 888.215.1100. Please note changes to an order must be received 24 hours prior to the shipment date and cannot be made via email.

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May I use a credit card company issued gift card?

Gift Cards from major credit card companies are treated like credit cards. Our system only allows one credit card per transaction. You may use credit card authorized gift cards providing the balance available will cover the entire value of your order.

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